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Citizens' Service Delivery Charter

Mkataba wa Utoaji wa Huduma kwa Wananchi


Service Standards Viwango vya Huduma

We endeavor to adhere to the following timelines in provision of various services:

Tunajitahidi kuzingatia wakati uliofuata katika utoaji wa huduma mbalimbali:

S/NO SERVICE OBLIGATIONS CHARGES TIMELINE
1 Response to verbal enquiries at the office reception Visit the office voluntarily Nil Immediately: If the requested information is available.
Five minutes: Referred to a relevant officer if more details are required
2 Response to phone calls Make a phone call Nil Immediately
3 Response to written correspondence Send an email Nil 24 hours: Email acknowledgement response.
14 days: If the requested information needs more analysis.
4 To be attended to by an officer Visit the office voluntarily Nil Five minutes
5 Handling and response to written complaints Communicate and disclose details of complaint Nil 21 days
6 Capacity building on Intellectual Property issues and entrepreneurship Participate in the capacity building workshop Nil Annualy
7 Recognize and award innovators Participate in the competitive program, follow all the instructions and fulfill all the requirements Nil Annualy
8 Innovation grant for commercialization Participate in the competitive program, follow all the instructions and fulfill all the requirements Nil Annualy

For General Inquiries: info@innovationagency.go.ke
For complaints: secretariat@innovationagency.go.ke

S/NO HUDUMA MAJUKUMU MALIPO MUDA WA WAKATI
1 Jibu kwa maswali ya maneno kwenye mapokezi ya ofisi Tembelea ofisi Hakuna Mara moja: Ikiwa maelezo yanayoombwa yako tayari
Dakika Tano: Ikiwa maelezo zaidi yanahitajika, huelekezwa kwa afisa husika
2 Jibu kwa simu Piga simu Hakuna Mara moja
3 Jibu kwa mawasiliano ya barua Tuma barua pepe Hakuna Masaa 24: Jibu la barua pepe
Siku 14: Kama maelezo yaliyoombwa yahitaji uchambuzi zaidi.
4 Kutumikiwa na afisa Tembelea ofisi Hakuna Dakika Tano
5 Kushughulikia malalamiko yaliyoandikwa Wasiliana na ufunue maelezo ya malalamiko Hakuna Siku 21
6 Kujenga uwezo juu ya masuala ya mali ya kiinadamu na ujasiriamali Shiriki katika warsha ya kujenga uwezo Hakuna Kila mwaka
7 Kutambua na kutoa tuzo kwa wavumbuzi Shiriki katika mpango wa ushindani, fuata maelekezo yote na utimize mahitaji yote Hakuna Kila mwaka
8 Ruzuku ya uvumbuzi kwa ajili ya biashara Shiriki katika mpango wa ushindani, fuata maelekezo yote na utimize mahitaji yote Hakuna Kila mwaka

Kwa Maswali ya Jumla: info@innovationagency.go.ke
Kwa Malalamiko: secretariat@innovationagency.go.ke